We put care into Walking Salty, and we want you to be happy with what you receive. If we send the wrong shirt or the print arrives with a problem, we want to hear about it—and put it right.
If something arrives wrong
We cover items that arrive damaged, have a printing or stitching defect, or do not match your order. That includes receiving the wrong design, garment, size, or color.
Please contact us within 14 days of delivery with your order number and a description of the problem. We will ask for clear photos of the item, the problem, and the label when relevant. Photos help us get the issue resolved without asking you to pack up and mail back a shirt.
Once we confirm the problem, we will arrange a replacement of the affected item at no charge, including shipping. If a replacement is unavailable, or a replacement arrives with the same problem, we will refund the affected item and its associated shipping charge. If you would prefer a refund instead of a replacement, let us know when you contact us; we will review that request with you. Any refund or other remedy you are entitled to by law remains available.
If the size you chose does not fit
Please check the size chart before ordering. Our classic tees and boxy streetwear tees fit differently, and the same letter size will not fit the same way in every shirt.
Each Walking Salty shirt is printed for the person who orders it. We do not keep a rack of finished shirts to swap sizes from, so choosing the wrong size or color does not qualify for a free exchange or refund. The same applies if you simply change your mind, except where the law gives you a right to return or cancel.
Still, if you get the fit wrong, talk to us. We may be able to offer a discounted replacement or another practical option. That help is considered case by case; it is not a promise of a free second shirt.
If the label shows a different size from the one you ordered, or the garment is substantially outside the measurements shown for it, that is a different matter. Send us the details so we can check it as an order or garment problem.
A word about prints and wear
Colors can look a little different on a screen, and small differences in print placement can happen. That does not mean you should accept a badly printed shirt. If something looks wrong, send us a photo and let us look at it.
Normal wear, accidental damage, and damage caused by washing or drying against the care instructions are not covered by a free replacement or refund. If a print fails unexpectedly despite proper care, please get in touch so we can review it.
Please contact us before returning anything
Do not mail an item to the address on the package unless we ask you to. Many print problems can be resolved with photos. If we need an item returned for a confirmed defect or order mistake, we will give you instructions and cover the return shipping.
Refunds and order help
Approved refunds go back to the original payment method. We will let you know when yours has been issued; your bank or payment provider may take additional time to show the credit.
For a cancellation, address change, or missing package, see Shipping & Order Changes.
Please report problems promptly, even if you first notice one after 14 days. Nothing here takes away your rights under applicable consumer law.