Your Walking Salty shirt is printed after you order it. It needs time at the printer before it starts its trip to you. Here is what to expect—and what to do if you need help.
Printing comes before shipping
Most orders take about 2–7 business days in production. Hats with embroidery and orders placed during busy periods can take longer. Shipping time comes afterward. These are estimates, not a promise that your order will arrive on a particular day.
The shipping options and charges available for your address appear at checkout. Check any delivery estimate carefully: unless it says production is included, allow time for printing as well as shipping. If you need something for an event or a gift by a specific date, ask us before ordering.
Watching for your package
We will send a shipping confirmation with tracking when it is available. A label can be created before the carrier scans the package, so tracking may not move right away.
Shirts, hoodies, and hats may come from different printers. That means an order can arrive in more than one package, on different days.
Need to change or cancel?
Contact us right away with your order number and exactly what needs changing. We will try to catch it before production begins.
If we can cancel before production starts, we will refund the cancelled items and any shipping charge that no longer applies. Once printing has begun, we usually cannot change the design, size, or color, or cancel the item. Address changes may also be too late. Please wait for us to confirm a change or cancellation; sending a request does not stop production by itself. Any cancellation rights required by law still apply.
If a package is late or missing
Do not feel you have to chase it on your own. Check the tracking and delivery address, then send us your order number if it is overdue or has stopped moving. We will help check with the printer or carrier. If a parcel is confirmed lost, we will arrange a replacement or refund for the affected items and the shipping charge that applies to them.
If tracking says delivered but the package is missing, check around your delivery area, with anyone in your household, and with your local carrier. Then contact us so we can help investigate. A delivered scan by itself does not tell us what happened, so we review those cases before deciding on a replacement or refund.
Please double-check your address
If we or our printer make an addressing mistake, we will put it right without charging you again. If the address entered at checkout is incorrect or incomplete, or a package is returned because it was not collected, a replacement or another shipment may cost extra. We will explain the options and any cost before you decide.
Orders outside the United States
If shipping is available to your country, you will see it at checkout. Customs can add time. Import duties, taxes, or carrier handling charges may be your responsibility unless checkout says they are included.
Something arrived damaged, misprinted, or different from your order? Please see Returns & Refunds. Nothing in this policy limits your rights under applicable consumer law.